Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days. For larger furniture pieces, our white-glove delivery service will contact you to schedule a specific arrival window.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable. A restocking fee may apply to large furniture returns.
Are your wood products sustainably sourced?
At Cherry Lane, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood, ensuring that your home aesthetic supports responsible forestry practices.
Do you offer fabric swatches for sofas and armchairs?
Yes! We understand that color and texture are vital for your space. You can order up to five fabric swatches for free through our 'Swatch Request' page to help you make the perfect choice.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your Cherry Lane account and visit the 'Order History' section to see real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.